Adobe Captivate™ 4 Error with Windows 7™, 64 bit

Written by:

I just installed Adobe Captivate 4 on my Windows 7, 64 bit machine.  The install went smoothly, meaning the progress glided towards the right without changing pace.

The first error arose when I attempted to create a software simulation with Captivate.   After I completed the recording, I received the error message “Failure to copy audio stream.”  The second error occurred after I tried to publish a learning module to directly Adobe Connect™ from Captivate 4. The message was “error 42001”.

After some research I found that Adobe applications and a 64 bit operating systems do not play well together and need some coaxing to get along.  As I continued to read more about these errors I learned that Windows’ 64 bit machines do have a command line process to fix many of these types of issues.   Below are the methods that I used to overcome the errors I discovered with Adobe Captivate 4.

Error “Failure To Import Audio Stream”

To resolve this error complete the following:

  1. Open the command prompt application
    1. I do this by typing cmd in the “Run…” text box
    2. Navigate to the directory where Adobe Captivate 4 is installed
      1. For me it is located here, [C:\Program Files (X84)\Adobe\Adobe Captivate 4]
      2. Once  you’re in the directory type “regsvr32 NSaudio.dll” and press Enter

I also noticed that this .dll file exists in some of my other Adobe application folders.

Error 42001

This error was not as easy as the Audio Stream Error but follows along the same issue of a 32 bit application running a 64 bit operating system.

To resolve this error I competed the following:

  1. Open the command prompt application
  2. Navigate to the [c:\windows\sysWOW64 directory]
  3. Once you’re in the directory type “regsvr32 c:\…\Adobe Captivate 4\PpsUplo.dll” and press enter

Other blogs and forums had state that uninstalling Presenter 7 and then re-installing it may also correct this issue. I did this but it did not initially resolve the issue.  Using the command prompt is less intrusive on your system than uninstalling and re-installing an application.

Posted on August 12th, 2010 in Technology, Tips & Tricks.